Shop Terms and Conditions

Terms and Conditions

Please read the following Terms and Conditions before you buy anything on our website, and check there is nothing you are not willing to agree to. By making a purchase you are agreeing to these Terms and Conditions. These terms are offered in addition to your legal rights, which remain unaffected. For more detailed information on your rights you can also visit the Citizens Advice website

In these Terms and Conditions, ‘we’, ‘us’ or ‘our’ means Permaculture Association (Britain) and ‘you’, ‘your’ or ‘the Customer’ means the person using our website to buy products from us. ‘Our website’ and ‘the Permaculture Association website’ and ‘The Permaculture Association online shop’ and ‘us’ refers to products available for sale via and not through any other website.

If you have any queries or questions regarding any of these Terms, please contact us to discuss. These Terms and Conditions apply to any contract entered into by purchasing goods from The Permaculture Association website. Please check your order carefully and correct any errors before submitting it.

Ordering products from us

When you complete the order process on our website, we will send an email to the address provided confirming receipt of your order and containing details of your order. If you do not receive this email, it may be that the order process was not complete – feel free to contact us to check if your order has been received. Check your spam folder first in your email account, as this email may also be in there.

When we have posted your order, you will receive another email confirming your item has been dispatched. Your order represents your offer to The Permaculture Association to purchase a product. Our acceptance of your offer to buy a product is complete at the time we send a dispatch notification to you.

We reserve the right to cancel your order up to this point. This could be for a number of reasons, including but not limited to:

  • The products are unavailable;

  • We cannot authorise your payment;

  • There has been a mistake on the pricing or description of the products

  • any other reason we determine as applicable.


An order is not complete until payment has been received in full. 

We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is held as secure, in compliance with the General Data Protection Regulation ( However, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorized access to any information that you give us, where there is no negligence on the part of The Permaculture Association.

The price of the products:

  • Is in pounds sterling (£)(GBP);

  • Does not include the cost of delivering the products, Delivery prices will be clearly displayed as an additional cost.

  • Does not include any additional taxes, duties and a clearance fee that may be due on goods sent from Great Britain to international destinations. You may be required to pay an additional fee to release your package, above the advertised price. Unfortunately the thresholds and the amounts charged vary from country to country so we are unable to advise on these additional charges.

The Permaculture Association may make discounts available in the form of promotion codes. Only one promotion code is valid per order.


We will only deliver an item once payment has been received in full.

Within the UK we use Royal Mail second class post as standard to deliver our products, to keep delivery costs down. Where other delivery options are available for certain products, we will use the fastest option that the additional fee allows for.

For international items, we use the Royal Mail’s international standard service as standard. Where other delivery options are available for certain products, we will use the fastest option that the additional fee allows for. 

It is not possible to provide a delivery date in advance, or to provide tracking information for orders using Royal Mail second class or International Standard shipping, though you will receive notification when your item has shipped.

Orders are usually shipped on Thursdays, although we reserve the right to ship on different days of the week when necessary. Orders are not dispatched on English bank holidays, and will be dispatched the following business day. From time to time we reserve the right to suspend posting to allow for staff holidays. This will be clearly highlighted, alongside information about when orders placed during this period will be dispatched.

Please note, to be guaranteed eligibility for delivery on a Thursday, orders must be submitted by Wednesday.

We will notify you if something happens which:

  • Is outside of our control

  • Affects the postage day of your order

  • Or if we are notified of any delays by Royal Mail

Delivery of the products is understood to have taken place when they have been delivered to the address provided during the ordering process. We cannot take responsibility for items lost, damaged, or stolen if the customer is not at home to accept the delivery and it is left by the delivery service somewhere outside of the specified property.

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or re-labelling, or customers will be refunded. If an order does not arrive due to an incorrect address being provided by the customer, we cannot take responsibility for this, and we are not able to offer a replacement in these circumstances.

Shipping charges will not be refunded for late deliveries in the event the recipient is not available to receive the package when delivered.

The Customer becomes responsible for the products once delivery has taken place.

Returns and Cancellations

You have the right to cancel your order within 14 days of dispatch. If cancellation takes place before products are shipped (by emailing us), a refund will take place no later than 14 calendar days after the day on which we are informed about your decision to cancel your order.

If your order has already shipped, it must be returned and be received by the Permaculture Association before any refund can be processed. Please note that the return postage costs of non-faulty items are not refundable, and are done so at the customer’s own expense. 

Before returning an item, please first notify us by emailing us to let us know you would like to return your order, and to check your item is eligible for return / cancellation. If eligible, send it back with your returned item(s). Be sure to include the reason why you wish to return the goods, whether you would like a replacement or a refund, and your name and order number. You have 14 calendar days from the date your order was dispatched to you, for us to have received back as a return by The Permaculture Association. Please allow for this timeframe in whichever postal method you choose.

Once received, a refund will be processed for the item(s) you wish to cancel (excluding postage and packaging fee). We will make the reimbursement no later than 14 calendar days after the day we receive back any products supplied.

All returned items must be returned in a clean, undamaged and unused condition – The customer is liable for any diminished value of the products resulting from dirt, damage or use.

We will make the reimbursement using the same means of payment as used for the initial transaction, unless we have expressly agreed otherwise.

Damaged / Incorrect Items

If an item arrives in a damaged or faulty condition, or is not the item you ordered, you are entitled to a full refund (including any postage and packaging costs). Please email us to make a refund request. We may ask you to provide evidence that the item is incorrect, or of the damage to the item. We may also ask you to return the item before a refund can be processed.

You have 30 days from the day on which you received your item from which to make a complaint regarding its condition.

If you are returning a faulty or incorrect item, we will refund the costs of the return of the item up to the value of £10.00. In such a case, please obtain evidence of proof of postage, and keep this in a safe place in case you need this for a compensation claim with the delivery company. We will need to see a copy of your proof of postage in order to refund this. Unfortunately, we cannot accept responsibility for goods in return transit to us.

Non Delivered Items

In the event that your item has not arrived 30 days (to UK addresses) or 42 days (International addresses) from the date of dispatch of your order, you are entitled to ask for a re-delivery of your order or a refund. You must notify us within 37 days (UK) or 49 days (International) of dispatch that your order has not arrived, to be eligible for a refund or re-delivery.

Please contact us to inform us of a non delivery. We will process a refund or a re-delivery within 14 calendar days of receiving notification of non-delivery. In the event that no more of the specific item(s) in the non-delivered order are available, the customer will receive a refund. If the same item(s) are available, the customer will receive a choice of a re-delivery or refund. Please note, we cannot add additional items if an item is being replaced – additional items would be subject to a separate order.

Nature of the products

You have certain legal rights regarding the quality of products we must provide, including that they are:

  • of satisfactory quality

  • fit for purpose; and

  • match their description

We must provide you with products that comply with your legal rights. We will make every effort to ensure that information regarding our products is up to date. We will make all reasonable efforts to accurately display and describe our products, including their colour. However, the colour you see will depend on your own device’s display and we cannot guarantee that the display from your device will accurately match the colour of items for sale.

Any products sold:

  • at discount prices

  • or as substandard

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use. We cannot accept a refund request in relation to the quality of a discounted product, if the reason for requesting a refund is to do with specifics of the product that were clearly identified and listed in the product description.

Limit on our responsibility to you

We are not legally responsible for losses that:

  • were not foreseeable at the time of ordering

  • that were not caused by any breach on our part

  • that were caused by couriers or other third parties

  • or losses that are not foreseeable as a consequence of any breach on our part

  • business losses

  • are losses to non-consumers.


We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with the products, our service to you or any other matter please contact us as soon as possible.

If you want to initiate court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract. Relevant United Kingdom law will apply in any legal dispute.

Third party rights

No one other than the customer has any right to enforce any term of this contract.

Intellectual Property

All images and logos used by The Permaculture Association on items for sale, remain the intellectual property of The Permaculture Association or artists and creators of products sold in the shop, and may not be reproduced without written permission. You are not allowed to copy or use any material from The Permaculture Association’s online shop for any commercial purpose unless written permission has been granted.

Changes to these Terms and Conditions

From time to time we may change these Terms and Conditions without notice. Please review this policy each time you use our online shop, to stay up to date with our current Terms and Conditions. The most current version of this policy as displayed on our website constitutes the Terms and Conditions applied to each individual sale at the time of that sale.